Terms & Conditions

Last updated: April 14, 2025

  1. There are no refunds on willow orders.

  2. There is a restocking fee for orders cancelled of 25%.

  3. Custom projects require a 50% deposit to secure time and materials.

  4. Custom projects which are deposited are subject to a 25% charge for cancellation.

  5. All projects are to be paid in full at completion on site or before shipped.

  6. Fees for long term storage of willow are determined by both parties

  7. There are no implied or actual warranties on living willow rods.

  8. Orders which have any issues such as weight errors, product defect will need to be addressed in two (2) days of receiving material.

  9. Any shipping damage is to be reported to the shipper first and then the farm.

  10. Any living rods or starts which do not grow will need to be documented by pictures and properly identified in order to receive half price replacement if it is determined the issue is with the living material viability.

  11. On site installations require all expenses to be paid prior to completion of project.

  12. Living willow farm maintains a full liability insurance for working on project sites.

  13. General advice and quotes are free of charge.

  14. Design, detailed quotes, advice beyond 15 minutes is subject to a fee if no willow or service is purchased.